Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
clean
spacious
small rooms
bed against a wall
8.0/10
Great
Rooms
8.1
Location
7.8
Service
8.2
Dining
7.7
Guest reviews
8.0/10
based on 10 reviews
8.2
8.2/10 based on 3766 reviews
Simon
United Kingdom,
March
2024
8.2/10
The hotel is incredibly convenient, being right across from Kyoto Station, and offers a free shuttle service that adds to its value. The attention to detail and professionalism of the staff stood out, but there were minor issues with wifi and water during the stay. The dining options were good value at a discounted rate, with an open kitchen design adding to the experience.
Rooms
8.0
The rooms on the 10th floor were unexpectedly well-equipped, with a bathtub but no shower closet, which might be a slight inconvenience for some. Given the location in Japan, I wouldn't even imagine finding these amenities at a higher-priced motel.
Service
9.0
The staff were exceptionally accommodating and paid close attention to details, making the service top-notch. However, they seemed unaware of recommended local dining venues, which was a downside.
Location
9.0
The hotel's location could not be more convenient, right across from Kyoto Station, and the free shuttle service was a great added bonus. Despite some minor wifi and water issues, the proximity to the station and other attractions made the stay very enjoyable.
Dining
7.0
The dining options at a discounted rate were a good deal, especially with the buffet selection. The open kitchen design added to the dining experience, but some dishes were below expectations considering their prices.
Facilities
The hotel offered various facilities like room service, dry cleaning, housekeeping, and a free shuttle service that enhanced the overall stay experience.
George
United Kingdom,
February
2024
7.6/10
The hotel is conveniently located near the station, with friendly staff and nice rooms, although the space is limited. The dining options are great, but some noise from passing trains may be a distraction.
Rooms
7.0
The rooms are nice and the personnel friendly, but they are small with the bed against a wall.
Service
8.0
The staff is really nice and kind, able to suggest itineraries and fluent in multiple languages.
Location
6.0
The hotel's location is not far from the station and within walking distance, but the passing trains sound can be distracting.
Dining
8.0
The dining experience offers a lot of choice of food, but the buffet opening time can be confusing.
Facilities
9.0
The hotel offers room service, dry cleaning, housekeeping, laundry, and a free shuttle service.
Ben
United Kingdom,
February
2024
7.8/10
The hotel is a large format establishment that offers clean rooms with the right comforts, although it can feel busy and congested at times, especially during peak hours. The power shower is a highlight, but the queues for coffee and omelettes can be long. Overall, a minor issue given the high standards expected in Japan.
Rooms
8.0
The rooms, despite being a bit small and busy at times, are clean and offer the necessary comforts. The power shower was a pleasant surprise.
Service
9.0
The service staff are incredibly friendly, helpful, and attentive to details. They make every effort to ensure a pleasant stay.
Location
8.0
The hotel's location is ideal for exploring nearby attractions like Nara and Inari, with easy access to Kyoto Station for convenient transportation. However, being on the train track side may lead to occasional noise disruptions.
Dining
7.0
Missing out on some breakfast selections was a regrettable oversight.
Facilities
7.0
The hotel facilities offer what one would expect from a modern establishment, catering to the guests' basic needs and providing a satisfactory experience overall.
Angus
United Kingdom,
January
2024
8.0/10
Staying along the railway in a delightful Japanese-style room was a comfortable experience after a long day of exploring. The hotel offers great value for the comfort it provides.
Rooms
8.0
The spacious and comfortable rooms were done in a more Japanese style, clean, and well-equipped with all amenities.
Service
8.0
The hotel staff were nice and helpful, making the stay pleasant and smooth. Their friendly and courteous attitude added to the overall positive experience.
Location
9.0
The location near Kyoto station is ideal for exploring the city, with convenient access to transportation and nearby shops. Being close to Aeon Mall and the 'must' restaurant Top of Kyoto is a definite plus.
Dining
7.0
The dining experience, though good overall, had a slight disappointment towards the end of the stay with limited breakfast options. However, the meal quality was satisfactory with a variety of selections.
Facilities
8.0
The hotel's facilities provided everything needed for a comfortable stay, with convenient services and well-maintained areas.
John
United Kingdom,
January
2024
8.8/10
I really enjoyed my stay at this hotel. The rooms were spacious and very clean, although they were a bit small with the bed against a wall. The service was exceptional, especially when changing our holiday plans, and the staff at the information desk were very friendly and helpful. The location was great, just 4 minutes from the station, making it easily accessible to nearby places of interest. The dining experience was excellent, with lots to offer on the buffet. Overall, a great value for money stay.
Rooms
8.0
The rooms were spacious and very clean, but a bit small with the bed against a wall.
Service
9.0
The staff was extremely helpful, especially when changing our plans, and very friendly and nimble. Well done!
Location
9.0
The hotel's location was great, just a stone's throw away from the station and easily accessible to nearby places of interest.
Dining
9.0
The dining experience was excellent, like feeding time at the zoo, with a wide variety offered on the buffet.
Facilities
9.0
The facilities were top-notch, offering everything we needed for a comfortable stay.
clean
small rooms
Juan
United States,
September
2023
8.2/10
My stay at this hotel was a delightful experience overall, with clean and spacious rooms that felt like a mini-apartment, making a nice change from the compact rooms I had experienced elsewhere. The service was top-notch, with attentive staff going the extra mile to ensure our comfort. The location, while not central, was convenient with easy access to the Kyoto station. The dining experience at the rotating restaurant provided a good mix of Japanese and Western options. However, the hotel's lack of nearby attractions was a downside, and the price could be a bit steep for the area.
Rooms
9.0
The rooms were clean, spacious, and felt like a mini-apartment, which was a real treat after my previous stays in compact rooms.
Service
9.0
The staff, particularly at the guest relations desk, were kind and attentive throughout my stay, providing excellent service.
Location
7.0
The hotel is close to the Kyoto station, making it convenient for travel, but it's not exactly the best location in terms of nearby attractions.
Dining
8.0
The dining experience at the rotating restaurant was enjoyable, offering a good variety of Japanese and Western options.
Facilities
8.0
The hotel offers a range of facilities including on-site dining options and a welcoming atmosphere.
Andy
United States,
September
2023
7.8/10
The hotel offers an absolutely wonderful traditional Japanese feel in the rooms, with amazing ambience. However, the prices are ludicrously over-priced at 19,475 Y per night.
Rooms
8.0
The rooms had a tiny layout but were beautifully designed with a traditional Japanese feel.
Service
9.0
The staff were incredibly friendly and helpful, with fluent multilingual skills. They even assisted with itinerary suggestions.
Location
7.0
The hotel is in a good place, close to Kyoto Central Station, making it convenient for travelers. However, it is a long way from the center of Kyoto.
Dining
7.0
The dining options were nice with a good selection, but notably expensive, especially the course menu restaurant.
Facilities
8.0
The hotel offers various services like room service, dry cleaning, housekeeping, and a free shuttle service.
Johnny
United Kingdom,
August
2023
7.6/10
The hotel rooms, although spacious and with a touch of Japanese style, are quite far from the elevator with a long corridor. They were very comfortable for the three of us but had old furniture and a very basic feel. The service, while the guest relations staff were helpful changing my room, suffered from a significant language barrier and lack of assistance with luggage. The location, despite being close to Kyoto station, was in an industrial area but offered proximity to nearby attractions. The facilities were good overall, catering to a 7-star experience.
Rooms
8.0
The spacious rooms with a touch of Japanese style were comfortable for the three of us.
Service
6.0
The language barrier and lack of luggage assistance were noticeable, but the staff was polite and helpful in changing my room.
Location
7.0
The hotel, though not in the most pleasant area, offers easy access to nearby places of interest, especially being close to Kyoto station.
Dining
9.0
The dining experience at the rotating restaurant 'Top of Kyoto' was exceptional, offering numerous breakfast selections.
Facilities
8.0
The facilities overall provided a 7-star experience, with notable services like a swimming area for an extra fee.
Arthur
United Kingdom,
August
2023
8.0/10
The hotel offers big and comfortable rooms at a reasonable price, perfect for families with teens. However, there are long queues for coffee and omelettes at times.
Rooms
9.0
I loved the spacious and cozy rooms, perfect for our family trip.
Service
8.0
The staff was accommodating and paid attention to detail, making our stay pleasant.
Location
7.0
The hotel is very convenient with pick up and drop off for sightseeing tours, but it's a bit far from the main attractions in Kyoto.
Dining
8.0
The dining options were well done with a mix of English and Japanese cuisine, although the queue on the last day was a regret.
Facilities
8.0
The hotel offers a range of facilities to make your stay comfortable.
Herman
United States,
August
2023
8.0/10
I found the hotel to be conveniently located near the water station, though it was a bit noisy outside. The room, with its three 3.5ft beds, was surprisingly spacious and very comfortable for our group of three. However, the noise from the water station was a minor disturbance.
Rooms
8.0
The room was reasonably good in size and very comfortable for the three of us.
Service
7.0
The staff seemed a bit distracted and not very attentive. However, they were all professional, friendly, and eager to assist, even arranging a room change for me.
Location
9.0
The hotel's outlook over Tokyo Tower and Mount Fuji was breathtaking, and its close proximity to Kyoto Station, just a short 4-minute walk away, was very convenient.
Dining
7.0
The dining experience had its ups and downs. While the restaurant was crowded, the food quality was excellent. However, managing the queues could be better.
Facilities
9.0
The hotel provided great amenities and services, with the added benefit of a free shuttle service.
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